In the guide we discuss the changing nature of ecommerce customer experience, the challenges that brings and how to address them, as well as looking at where ecommerce businesses will need to focus their customer experience efforts in the coming years to stay relevant.
A quick overview of the content covered:
The impact of technological advancements
Common challenges and solutions in ecommerce customer experience
Co-browsing for different industries
The top 5 priorities for ecommerce businesses going forward
How shoe retailer Zappos create the human touch
How Sephora offer unrivaled omnichannel personalization
How Disney create a seamless end-to-end experience
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